IT Senior Manager - ServiceNow Platform Job at ExcelliSearch, Inc., Reston, VA

ZDZ1T2NPVnljV1RXWkJ2TDRpSEJWWm01
  • ExcelliSearch, Inc.
  • Reston, VA

Job Description

Are you ready to revolutionize the tech landscape as an IT Senior Manager - ServiceNow Platform? Join a global team where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.

IMPACT: The IT Sr. Manager - ServiceNow Platform will lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices. The IT Manager is expected uncomplicate the current state, reduce customizations and bring ServiceNow closer to its COTS version. This person will manage one manager and their team of five developers.

OFFERED: At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. If you're a tech aficionado with a passion for making a difference, this is your chance to shine. Apply now and be part of something extraordinary!

LOCATION: Reston, VA. This is a hybrid role available to local candidates who reside within a 60 mile radius.

WHAT YOU WILL DO:

  • Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
  • Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
  • Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
  • Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
  • Control platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
  • Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
  • Oversee the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
  • Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development
  • Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
  • Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
  • Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones
  • Establish governance and best practices to continuously improve platform performance and operational efficiency
  • Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
  • Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems

IDEAL PROFILE

  • 10+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules
  • Strong experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations
  • Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-performance culture, while delivering large-scale projects
  • Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision make
  • Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
  • Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and
  • Knowledgeable of the Change Request Management processes
  • Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes
  • Adept with Agile, Scrum and Kanban development methodologies
  • Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders

CERTIFICATIONS (are a BIG plus):

  • ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ITIL v3/v4 certification is a plus
  • Certified Technical Architect (CTA) is a big plus

EDUCATION: Bachelor's degree in IT, Business, or related field preferred or equivalent work experience

LOCATION: Reside within a reasonable commute to Reston, VA (60 mi)

WORK AUTHORIZATION: US Citizen/Green Card holder preferred.

Job Tags

Remote job, Work experience placement, Local area,

Similar Jobs

The Service Companies

Executive Steward - Mashantucket, CT (Relocation available) Job at The Service Companies

Job Title: Executive Steward Position Location: Mashantucket, Connecticut Company Overview: The Service Companies offers a wide range of managed, staffing, specialty, and engineering services. We are the premier one-stop-shop for services to the hospitality,...

Spartanburg County

Commercial Appraiser Job at Spartanburg County

Under the general supervision of the Chief Commercial Appraiser performs difficult technical work appraising for assessment and tax purposes. Appraises commercial, residential, farm and undeveloped real estate. Maintains records and files; prepares reports. Must have... 

SCHOEN LEGAL SEARCH

Associate Lawyer Job at SCHOEN LEGAL SEARCH

 ...it still requires more person power!! This is a hybrid work situation with TWO days in the office (M and T) and three days out. Union Sq location!! No depositions or MD appointments allowed on those two in office days! Regular benefits and vacation days available.... 

Eversys SA

Warehouse Associate Job at Eversys SA

Description: Eversys is a Swiss based company, which was founded in 2009 by a team of engineers with significant experience in the development of leading-edge espresso solutions, conceived and delivered over the past 30 years. Eversys Inc, a wholly owned subsidiary of...

Pyle & Associates, P.C.

Client Accounting Services Accountant Job at Pyle & Associates, P.C.

 ...Client Accounting Services Accountant As a Client Accounting Services Accountant, you will work directly with clients to prepare financial statements that help owners and managers achieve their operational and financial objectives. Key Responsibilities:...