CSR - Bike Technical Support Job at Ride1Up, San Diego, CA

ZEttRWVPWjFkR1hhWkJiTjdTRE1VNVc0c0E9PQ==
  • Ride1Up
  • San Diego, CA

Job Description

Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience.

Please note this is not a remote position and this position also requires experience in the bike industry.

The CSR - Bike Tech Support will report to the Customer Support Manager and will have important customer facing responsibilities. The Bike Tech must have strong bicycle experience and possess strong problem solving abilities using our online customer support portal. They will be identifying customer needs, troubleshooting potential issues, and provide solutions to customer inquires. Additionally, this Specialist will help contribute best practices and customer support articles to improve the consumer experience. Candidates must be able to work independently in a remote team environment which includes high volume emails, Slack messaging, and Zoom calls.

Strong bicycle experience required. Electric bicycle experience preferred.

Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls. The ideal candidate will have the ability to build a team, train staff and develop an engaging team culture.

BENEFITS!

  • High demand, high growth industry
  • Discounts on electric bikes
  • Potential to gain value e-commerce operations experience

Responsibilities

  • Remote diagnose warranty cases and provide proper recommendations
  • Provide product recommendations and highlight brand benefits via phone and emails.
  • Provide customer support via email and phone utilizing our Customer Support Portal (Freshdesk)
  • Manage customer change orders including cancellations, refunds, and order modifications
  • Update customers with production and shipping timelines
  • Ad-hoc requests as needed

Qualifications

  • Strong bicycle knowledge (Electric bicycle experience preferred)
  • Ability to problem solve and communicate directly with customers
  • Comfortable answering phone inquiries for 8 hours
  • Customer service experience
  • Fast typing (50+ WPM) w/ comfort managing high volume email inboxes
  • Experience with Freshdesk or Zendesk
  • Experience with e-commerce and WordPress a plus

Job Tags

Similar Jobs

Walmart Inc.

2026 Summer Corporate Intern: Realty Internship - Portfolio Job at Walmart Inc.

 ..., possess strong analytical and financial skills, and are ready to tackle real-world challenges in a fast-paced environment. As an intern, youll work alongside Walmarts new store real estate team on projects spanning diverse geographies, gaining hands-on experience in... 

KeystoneCare

RN Registered Nurse- Home Health Full time Job at KeystoneCare

 ...KeystoneCare is looking for a dedicated and compassionate RN Registered Nurse to join our Home Health team on a full-time basis. The ideal...  ...Reliable transportation and valid Driver's License. Proof of COVID-19 Vaccination or an approved Medical or Religious exemption.... 

Binance

Remote Affiliate BD - Greater China Job at Binance

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine... 

State of Florida

Chief Pilot - 62000488 Job at State of Florida

 ...No:867487 Agency: Military Affairs Working Title: Chief Pilot - 62000488Pay Plan: SES Position Number:62000488 Salary...  ...workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace... 

Allcare Home Health

Occupational Therapist (OT) Job at Allcare Home Health

 ...independence. Position Overview: We are seeking a full-time Occupational Therapist who is willing to travel to patients' homes to provide therapy services. This...  ...Therapy from an accredited program. Current state OT license and certification. Valid driver's license...