Job Description

Growing plaintiff-side lemon law firm in Los Angeles is seeking an experienced and strategic Chief Operating Officer (COO) with a strong legal background to join our executive team. This is a pivotal leadership role designed for a results-driven, systems-minded leader who understands the inner workings of a law firm and can drive sustainable growth, operational efficiency, and a thriving workplace culture. The COO is the operational backbone of the firm - responsible for overseeing business functions so attorneys can focus on legal work. You will serve as a key advisor and implementer, managing daily operations, leading key initiatives, and supporting the firm's strategic goals. From financial oversight to cross-departmental coordination, this role blends leadership, innovation, and practical execution.

The ideal candidate will bring a proven track record in law firm operations, financial management, and organizational scaling. A licensed attorney is strongly preferred, though we welcome candidates with deep law firm experience and executive-level leadership capability. You will work hand-in-hand with the Managing Partner and firm leadership to ensure streamlined operations, scalable systems, and continued excellence in client service across all departments. Most importantly, the COO will be someone the CEO can rely on for clear direction, and who can help translate her vision into operational strategy, guiding the firm toward that shared vision with precision and consistency.

Key Responsibilities:

• Oversee daily operations across all departments, including Legal Operations, Intake, HR, Finance, IT, Marketing, and Facilities.
• Partner with firm leadership to develop and implement strategic plans, operational policies, and business goals to support the CEO's vision for the firm.
• Streamline internal workflows, systems, and reporting to improve efficiency and reduce risk
• Drive financial performance through budgeting, billing oversight, and revenue optimization
• Lead and execute firm-wide initiatives including legal technology upgrades, space planning, and process innovation
• Manage and mentor administrative leadership (finance, HR, IT, office management)
• Ensure compliance with legal, regulatory, and ethical standards including client confidentiality and risk management
• Collaborate with practice group leaders to align operational resources with legal team needs
• Support growth strategies such as lateral hiring, geographic expansion, and potential mergers
• Foster a positive, collaborative culture focused on accountability, performance, and employee well-being

Qualifications:

• J.D. or advanced legal education strongly preferred; licensed attorney a major plus
• 7+ years of senior law firm management experience, ideally in a COO or equivalent executive role
• Deep understanding of law firm financial management, legal operations, and industry trends
• Proven success in scaling organizations and implementing firm-wide systems and technology
• Strong leadership, decision-making, and team development capabilities
• Excellent interpersonal and communication skills with the ability to work across all levels of the firm
• High proficiency in legal tech platforms and office management systems, including experience with call center or high-volume intake environments

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (2-4 weeks)
• 15 Paid Holidays
• 401(k) with Company Match
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Emergency Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• Free Parking
• Opportunities for Growth and Advancement

Pay: $250,000 - $300,000

Prestige Legal Solutions P.C. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. Prestige Legal Solutions P.C. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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