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Insight Global is hiring for a Quality Call Center Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This Quality Call Center Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" or NBO to customers by incorporating the artificial intelligence tool, Pega. In other words, when a customer calls in, the platform will interrupt the call and be able to pull past call data or their customer profile. Based off the current data, the AI tool will suggest the next best action or predict why the customer is calling in that way they are directed to the right person/center that will overall better customer experience. This Quality Call Analyst will be listening and gathering context from customer calls with agents. This Quality Call Center Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the " next best offer".
...Seeking full-time route driver helper to help pickup donations. The driver helper must be trustworthy, hard-working, and very dependable to help pickup charity donations throughout the surrounding suburbs in the XXX area. Driver helpers earn $XX per hour. Some...
...workplace designation, highlighting the special place Sunrise is to be a part of. The Resident Care Director (RCD) serves as the nursing clinical leader for the community and is responsible to lead and manage the health and wellness along with coordination of care and...
...management -Adhere to all company safety and sanitation policies and procedures *Compensation based on experience Calacas celebrates Mexican cuisine by taking a modern approach to traditional dishes inspired from different regions of Mexico by pairing locally sourced...
...Temporary Office Administrator (Temp-to-Hire) Financial Services &##128205; New York, NY (Onsite, 5 days/week) &##128176; $36$46/hour (based on experience) Looking to join a fast-paced, high-performing team in the financial services industry? Were hiring a...
Job Description The Sr Global Account Director is responsible for every aspect of the account overall business for Delta including customer relationship management at every level of the organization, specification rationalization, and ensuring Delta is adapting to a rapidly...