Job Description

Job Title: Assisted Living Receptionist

Position Summary:
The Assisted Living Receptionist serves as the first point of contact for residents, families, visitors, and prospective clients. This position is responsible for managing front desk operations, coordinating walk-in tours, handling incoming phone calls, maintaining filing systems, and assisting with new employee onboarding. The ideal candidate is professional, friendly, and highly organized, with a strong commitment to customer service in a senior living environment.

Key Responsibilities:

Front Desk Operations & Communication:

• Greet and assist all visitors, residents, and staff in a courteous and professional manner.

• Answer and direct incoming calls promptly and accurately.

• Manage and relay messages and information to appropriate departments or personnel.

• Monitor the front entrance and maintain a welcoming and secure environment.

Tours & Admissions Support:

• Provide informative and engaging walk-in tours to potential residents and their families.

• Maintain an organized system for tracking tour inquiries and follow-ups.

• Collaborate with the admissions or marketing team to ensure accurate information is shared.

Administrative & Filing Duties:

• Maintain organized files for residents, staff, and general operations, both digitally and in hard copy.

• Assist with scanning, copying, and preparing documents as needed.

• Support other departments with clerical tasks as assigned.

New Employee Onboarding Support:

• Prepare onboarding materials and orientation packets for new hires.

• Coordinate schedules for new employee orientations and trainings.

• Ensure completion and filing of onboarding documents and compliance paperwork.

Qualifications:

• High school diploma or equivalent required; associate's degree preferred.

• Previous experience in an administrative, receptionist, or customer service role, preferably in a healthcare or senior living setting.

• Strong interpersonal and communication skills.

• Proficiency in basic office equipment.

• Ability to handle multiple tasks efficiently and maintain confidentiality.

Work Environment:

• Front desk and office setting within an assisted living community.

• Frequent interaction with elderly residents, families, and staff.

• May require occasional lifting of files or office supplies (up to 20 lbs).

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