Technical Support Specialist Job at Naviron, Lehi, UT

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  • Naviron
  • Lehi, UT

Job Description

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. They're growing and looking for an experienced Tier 1 Support Technician to be an integral part of their client experience and support team.

**This is a hybrid position, candidates must be located in Lehi, Utah or surrounding areas**

What you'll do:

  • Provide timely support to customers via phone, email, and live chat.
  • Resolve basic technical and functional inquiries & provide full, accurate, and detailed answers to customer questions, striving to get the right answers the first time.
  • Document customer interactions and escalate unresolved issues to Tier 2 and work closely with other departments to resolve complex issues.
  • Maintain an up-to-date knowledge of the software platform and workflows.
  • As needed, support the onboarding team with customer onboarding calls and other onboarding and setup activity.

What you have:

  • Proven experience in a call center or customer support role in a SaaS company
  • Patience, empathy, and a positive attitude
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • HubSpot experience a big plus

Compensation:

  • $24-26 hourly ($50-55K)
  • Full benefits & 401k
  • Unlimited PTO

Job Tags

Hourly pay,

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