Job Description

Position: Spa Receptionist
The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.
Part-time position with potential to become full time. Hour rate is $13-$16/hour plus bonus twice a year, and qualified for employee discount. Opportunities to growth are available.
Position Requirements:
-Must be detail-oriented and have ability to multi-task.
-Ability to be efficient and productive in a luxury, professional environment.
-Must have enthusiasm and possess excellent customer service skills and math skills.
-Enjoy working with people and possess a friendly and outgoing personality.
-Excellent communication, listening and computer skills.
-Must have weekend availability (Saturday).
Duties and Responsibilities:
-Be on time for shift and maintain consistent, regular attendance record.
-Properly open and close spa each day according to Standard Operating Procedures.
-Accurately book, change and cancel spa appointments.
-Acknowledge and greet everyone who enters and leaves the spa.
-Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
-Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
-Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
-Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
-Maintain complete confidentiality in all guest matters in accordance with company policy;
-Maintain a clean; safe, fully stocked and well-organized work area.
-Ensure adequate stock of supplies and equipment; inform management when stock is low.
Experience Requirements:
-Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR/Spa environment.
Employment Type: Full-Time
Salary: $ 30,000.00 Per Year

Job Tags

Hourly pay, Full time, Part time, Shift work, Weekend work, Saturday,

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