ServiceNow Administrator Job at PERMEVO, Beacon, NY

YzY2RmN1aDJlR1RYWlJ6TTdpdkJWSnE4c1E9PQ==
  • PERMEVO
  • Beacon, NY

Job Description

𝗧𝗶𝘁𝗹𝗲: ServiceNow Developer

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Beacon, NY (Hybrid)

𝗧𝘆𝗽𝗲: Permanent

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: Full Time

Introduction:

This role focuses on maintaining core ITSM modules, improving workflow efficiency, and enabling automated self-service capabilities across the organization. The ServiceNow Administrator works with technical and business teams to translate user requirements, manages platform updates, and ensures smooth operation of key modules such as Incident, Change, Problem, and Service Catalog.

With a strong understanding of ITIL processes and platform capabilities, the ServiceNow Administrator helps drive continuous improvement and user satisfaction. As a platform steward and problem-solver, this individual contributes to the strategic roadmap, supports integrations, and ensures ServiceNow remains reliable, scalable, and aligned with enterprise goals.

Roles and responsibilities:

  • Configures and launches new ServiceNow applications, modules, and UI/Workflows, including regular plugin verification and updates
  • Implements the latest version of ServiceNow, manages update sets and version control
  • Develops integrations and process automation using the App Engine and Integration Hub
  • Utilizes Flow Designer, Workflow Editor, and scoped applications to streamline automation and user experience
  • Ensures consistent configuration and reliable operation across all ServiceNow environments, including development, testing, sandbox, and production
  • Manages ServiceNow Security Center, hotfixes, patches, and supports audits and compliance
  • Collaborates with administrators and stakeholders to develop solutions, manage configuration changes, and lead workshops to promote platform adoption
  • Identifies system or process deficiencies and recommends solutions
  • Creates reports and dashboards using Performance Analytics to support data-driven decisions and improvement
  • Works in a SCRUM / Agile framework to deliver and drive incremental improvements to employee experience and operations
  • Maintains and continuously improves processes, standards, policies, working methods, and tools.
  • Participates in ongoing production support and end-user support
  • Delivers user training and documentation, both technical and end-user
  • Participates in special projects to improve processes and technologies
  • Demonstrates a commitment to organizational values, including integrity, collaboration, and a customer-first mindset

Required Skills:

  • Bachelor’s degree in computer science, Software Development, Business or a related field and experience developing and delivering on ServiceNow or related initiatives or an associates degree in the aforementioned fields and 3+ years of ServiceNow or related experience. In lieu of a degree, a high school diploma or equivalent and 5+ years of ServiceNow or related experience will be considered.
  • Self-motivated with proven ITSM and ServiceNow knowledge
  • Strong grasp and understanding of CSDM 4.0 or 5.0
  • Demonstrated experience working on a team, with the ability to make a strong, hands-on contribution
  • A strong understanding of ITIL best-practice service-delivery
  • Excellent communication skills, both written and oral
  • Demonstrated strong problem-solving, analytical skills and strategic thinking
  • Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking
  • Flexible and adaptable to changing priorities, technology, and processes

Preferred:

  • Certifications such as ServiceNow Administrator, ITIL v.4, ServiceNow Implementation Specialist or Certified Application Developer
  • Demonstrated background with ServiceNow ITOM, including common asset integrations
  • SCRUM Experience
  • Experience with CMDB and Discovery

Job Tags

Permanent employment, Full time, Flexible hours,

Similar Jobs

Bass Pro Shops

JR Front-End Developer Job at Bass Pro Shops

 ...Bass Pro Shops is seeking a talented and motivated Junior Front-End Developer to join our Digital Creative this role youll help bring creative...  ...translating design assets into functional visually engaging web experiences for our promotional brand and special event initiatives... 

Whitestone Healthcare, LLC

Psych RN Needed - Georgia Regional Hospital | Long-Term Assignment Job at Whitestone Healthcare, LLC

Psych RN Long-Term Placement | GA Regional Hospital (Atlanta, GA)In Partnership with Whitestone HealthcareAre you an experienced Psych RN looking for long-term stability, competitive pay, and a rewarding role? Join the team at Georgia Regional Hospital in Atlanta... 

Ocean Casino Resort

SEASONAL- Pool Attendant- Full Time Job at Ocean Casino Resort

 ...About the Role The Pool Attendant is responsible for guest safety and guest satisfaction in the beach and pool areas. Position...  ...Exposure to outside weather elements. May be required to enter the swimming pool. Ability to work under pressure in a fast-paced... 

Costello Medical

Senior Statistician Job at Costello Medical

 ...analysis, survival analysis and complex Bayesian network meta-analysis using both standard and emerging methods. The Senior Statistician will lead statistics projects, working very closely with the Consultant or Team Lead as well as colleagues from all specialities... 

Parc

Pastry Cook Job at Parc

 ...Affiliated with STARR Restaurants , Parc pays tribute to the beloved French bistro, where good food, good wine, and better company commingle to create an unmistakable joie de vivre. Relying on authentic design elements imported directly from Europe, the all-day...