About Milestone:
Milestone is an international company that specializes in innovative sample preparation solutions used in laboratories worldwide. With over 20 years of success, Milestone is built on a sustainable organic growth strategy that offers integrated solutions. These solutions enable our clients to achieve faster, safer, easier and more cost-effective processes for their operations. With over 50 patents and 25,000 systems globally, Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.
About the Role:
We are seeking a Service Specialist to provide high-level technical expertise for our advanced laboratory instrumentation. For the first 6–12 months, this will be a hybrid of in-office and field work during a comprehensive training program. About half your time will be spent traveling throughout the Southern Gulf region to support clients on-site. The other half, you'll be based at our Shelton, CT headquarters, supporting clients and the service team with remote troubleshooting. In addition to electromechanical support, the Service Specialist plays a key role in training development, SOP creation, and process optimization to enhance service efficiency.
The initial fieldwork phase is designed to give you first-hand experience with our instrumentation and an understanding of the challenges faced by our Field Service Engineers and clients. After the first year of immersive field training, you’ll transition to an in-office support and training role, giving you a long-term home base and greater stability.
Responsibilities:
Technical Troubleshooting & Remote Diagnostics
Field Support & Travel
Training & Knowledge Development
Service Operations & Collaboration
Requirements:
Education:
Technical Background:
Client Relationship Skills:
Travel:
Computer Skills:
Benefits Milestone will offer you:
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