Job Description

Senior Service Designer

Would love someone somewhat local who is open to coming onsite for workshops/relationship building 1x per week

6+ month contract

$100/hr W2

Normal Hours M-F

Start ASAP

At Medix, we are dedicated to creating opportunities for talent in Information Technology. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs. Partner with Medix, and you will experience the multiple benefits our company has to offer. We will hold a personal consultation with you to understand your skills and aspirations! Our placement services provide flexibility to accommodate your schedule and needs. We offer competitive compensation packages including full health, dental and vision insurance, 401k and PTO.

One of Medix's healthcare insurance clients is hiring for a Sr Service Designer. It is a long term contract- 6+ months with the opportunity to extend.

Responsibilities:

• Facilitate multiple stakeholder groups across clinical and non-clinical areas of expertise including population health experts, government product managers, clinical and customer service functions etc.
• Support the CX strategy process to develop a long-term experience vision
• Support in the identification of new skillsets required for a strategic design group and to bridge CX strategy to digital groups
• Develop/select frameworks to establish new ways of working (Human-centered design, service design) for the organization
• Lead the service design of specific, ringfenced clinical and non-clinical programs, such as maternal health and caregiver solutions (subject to change)
• Collaborate with CX insights team to develop deeper insights, primarily through qualitative research

What we are looking for:

• 15+ years as interaction designer (human-centered design) with focus on service design
• Healthcare experience, ideally in a health plan
• Hands-on creation of design artifacts
• Workshop facilitation skills
• Ability to read and interpret quantitative member data to extract actionable insights
• Experience in defining design requirements across touchpoints from digital platforms to human service interactions (e.g. call center, in person)

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