Job Description

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

As the Quality Control Operations Manager you will be responsible for leading and executing all quality control initiatives within the distribution center to ensure accuracy, compliance, and service excellence. This role oversees product quality, inventory integrity, and outbound order accuracy while implementing continuous improvement strategies to support WHSmith’s retail customer expectations and operational performance. The Manager will partner with operations, inventory, transportation, and supply chain leadership to ensure best-in-class quality standards across the North America network.

Location: Support Center, Las Vegas, NV 89118

Schedule: Monday – Friday, Weekends as needed, 40 - 50 hours per week

Pay: $75,000

Benefits

Employee Discount

Employer-Paid Life Insurance

Flex Time Off

Disability Insurance

Medical, Dental, and Vision Insurance

Paid Parental Leave

401(k) with company match

Job Responsibilities

• Develop, implement, and manage quality control policies, procedures, and performance standards across all WHSmith NA distribution processes.
• Monitor inbound, storage, picking, packing, and outbound processes to ensure accuracy and compliance with WHSmith’s quality standards and regulatory requirements.
• Oversee inspection of returned goods, vendor compliance issues, and defective merchandise resolution.
• Lead a team of quality control supervisors, auditors, and associates; provide training, coaching, and career development.
• Collaborate with distribution leadership to implement corrective actions and preventive measures.
• Establish and track KPIs such as inventory accuracy, order accuracy, damages, shrink, and compliance scores.
• Provide regular reporting and analysis to senior WHSmith North America leadership.
• Lead root cause analysis and corrective action planning for quality-related failures.
• Partner with operations, inventory control, and supply chain teams to identify process improvements that reduce errors and increase efficiency.
• Implement lean methodologies, process audits, and Six Sigma tools where applicable.
• Ensure adherence to WHSmith quality standards, customer requirements, and applicable industry regulations.

Job Requirements

• Bachelor’s degree in supply chain, Operations Management, Business, or related field (preferred).
• 5+ years of experience in quality control, distribution and/or warehouse operations with quality control/accuracy oversight, or inventory management within retail distribution.
• Strong leadership and people management skills with a proven record of team development.
• Knowledge of retail compliance requirements, inventory control systems, and distribution processes.
• Proficiency in WMS, ERP, and data analysis tools.
• Lean/Six Sigma certification a plus.
• Strong problem-solving, communication, and decision-making skills.
• Promote and maintain a safe working environment, enforcing safety policies and procedures.
• Support implementation of new systems and automation tools (e.g., WMS enhancements, labor management systems).
• Generate dashboards and reports to track project impact and supply chain performance.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities

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