Job Description

Ready to Write the Next Chapter of Your Career?

At Zomedica, we’re more than a company—we’re a movement in the animal health industry. As a fast-growing, innovation-driven organization, we thrive on bold ideas, fresh perspectives, and a team that’s passionate about caring for their customers and making a real difference.

We’re looking for trailblazers who are excited to grow with us, embrace the start-up mentality, and play a pivotal role in supporting cutting-edge products that impact the lives of animals and the veterinary professionals who care for them. Joining Zomedica means more than just a job—it’s your chance to leave your mark on a company in its prime growth phase and be a part of something extraordinary.

What’s in It for You?

• A Culture of Innovation, Fun, and Growth: Join a team where your ideas matter, collaboration is key, and every day feels like an opportunity to achieve something great.
• Opportunities for Growth – Be part of a company that’s expanding rapidly, offering plenty of room to develop your skills and advance your career.
• Impactful Work – Support a mission-driven organization that’s revolutionizing animal health and veterinary care.

At Zomedica we’re committed to making a lasting impact on the animal health industry while fostering a workplace where our team loves what they do. Together, we’re creating solutions that matter for animals, veterinarians, and the people who care for them.

Are You Ready?

If you’re ready to be part of a dynamic team and help us shape the future of animal health, we’d love to hear from you! Let’s grow together, make a difference, and have fun doing it.

In this role located at our Roswell, Georgia facility, the Technical Product Support Specialist is responsible for providing technical assistance to customers across multiple product lines. Responsibilities include answering technical questions related to product installation and usage, troubleshooting technical issues, and documenting technical information using the Company’s CRM platform.

Responsibilities will include:

1. Respond to customer inquiries via phone, email, chat, and the Company’s ticketing system.
2. Diagnose and resolve technical issues related to Company products and equipment, escalating complex technical issues to engineering, scientific, or other technical staff, as needed.
3. Maintain detailed records of customer interactions and technical issues and resolutions.
4. Process orders and complete paperwork for new products, replacements, and upgrades.
5. Provide guidance to customers to help them understand and effectively use Company products and services.
6. Educate customers on multiple product lines and cross-sell complementary products.
7. Collaborate with Product Managers to:
8. Analyze trends and provide recommendations for continuous product improvement.
9. Create and update user guides, FAQs, troubleshooting documentation, and training materials.
10. Provide support to the field sales team on product demonstrations and installations where technical assistance is required.
11. Work closely with operations, engineering, R&D, and product teams to stay updated on product changes.

Job requirements and skills:

• Bachelor’s Degree in a scientific, technical, or related field; or equivalent combination of education and/or experience.
• At least 5+ years of related customer and technical service experience, preferably in the animal health industry with a focus on diagnostic medical devices; veterinary technician experience highly desirable.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Strong technical aptitude, with demonstrated ability to troubleshoot and solve complex technical product issues.
• Proven ability to work both independently and as a team.
• Good organizational skills, attention to detail, and able to manage multiple priorities and be responsive to internal and external customer needs.
• Must be flexible with proven ability to adapt to changing business demands.
• Working knowledge of MS Office suite products; Salesforce.com knowledge a strong plus; MS Dynamics Business Central experience a plus.
• Ability to work occasional evenings and/or holidays based on business needs.

Zomedica offers excellent compensation and incentives , including a competitive benefits package with medical insurance, employer-paid dental / vision / disability / life insurance, a 401k plan with a Company match, generous PTO and paid holidays, a collaborative work environment, and great growth potential. Join our growing team of talent dedicated to advancing care for the pets we love! Zomedica is an equal opportunity employer.

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