Job Description

ProSearch Recruiting Partners, an independent franchise of the MRINetwork that specializes in hiring for mechatronic OEMs and automation integrators is hiring for a Spare Parts Manager as a key leadership role within the North American operations to succeed a key leader who is retiring after 30 years.

The Spare Parts Manager reports directly to the CEO and oversees customer service, inside sales, and field service inventory. The Manager is responsible for leading a cross-border Spare Parts team across the U.S., Canada, and Mexico—ensuring exceptional customer support, optimized inventory management, and aligned sales strategies that drive growth and service excellence.

Essential Functions

The duties listed below outline the essential responsibilities and tasks associated with this role. These responsibilities are subject to modification based on organizational needs.

• Lead, support, and develop a team of 15 Spare Parts Specialists across North America (U.S., Canada, and Mexico).
• Oversee spare parts warehouse operations including inventory control, shipping and receiving, and process efficiency.
• Serve as the escalation point for customer interactions; lead initiatives that drive satisfaction, retention, and loyalty.
• Collaborate with HQ Spare Parts leadership to ensure global alignment of strategy and process.
• Create and execute marketing plans related to spare parts and service offerings.
• Define, implement, and enforce policies and procedures aimed at business growth and service excellence.
• Manage spare parts procurement, including vendor selection, supplier relationship management, and purchasing strategy.
• Provide cross-functional support to internal/external sales teams and distribution partners.
• Handle financial operations including invoicing, provisions, reporting, obsolescence management, and P&L analysis.
• Establish and track key performance indicators (KPIs) to monitor team performance and identify areas for improvement.
• Implement digital tools to optimize service performance and customer interaction.
• Manage key customer accounts to ensure premium service levels and explore additional business opportunities.
• Conduct regular business travel across the U.S., Canada, Mexico, and to HQ for operational alignment and customer engagement.

Equipment, Tools, and Software Used

• Microsoft Office Suite including SharePoint
• CRM software (preferably Microsoft Dynamics 365)
• Inventory management and ERP systems
• Standard office equipment and tools relevant to warehouse operations

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 5 years of relevant experience, including 3+ years managing customer service, inside sales, and field service inventory functions.
• Proven leadership in a B2B customer support or inside sales environment—preferably within industrial machinery or manufacturing.
• Strong knowledge of supply chain, logistics, inventory management, and service operations.
• Proficient in CRM software (Microsoft Dynamics 365 preferred) and Microsoft Office Suite.
• Experience in cross-functional team collaboration and international operations is a plus.
• Strong analytical, organizational, and communication skills.

We ensure the following Benefits are Offered:

• Competitive salary depending on experience, base $100,000+ DOE
• Comprehensive benefits package
• Medical, dental, and vision insurance
• Generous vacation time/ PTO
• 401(k) with company match
• Opportunity for career or skills growth

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility

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