Job Description

Description
CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.
CAMS is looking for a seasoned customer service professional to work as a call center agent on a part-time, steady basis.
This position is work from home as long as you live in North Carolina or South Carolina.
Mon- 8:30am-5:00pm (w/30 min lunch), Tuesday-Friday 10:00am-3:00pm ( w/ 15 min break) = TOTAL: 28 hours
Pay is $15.00 per hour.
Responsibilities
Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures
Requirements
Must have the ability to thrive in a team environment
Excellent customer service skills
Ability to multi-task
Demonstrated ability to communicate effectively
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Strong problem-solving skills
Excellent organizational skills
At least 1 year of customer service experience, preferably in an inbound call center environment
Desire to learn about the property management industry
Preferred Experience
Bilingual in Spanish/English is a plus

Job Tags

Hourly pay, Part time, Live in, Work at office,

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Part-time Call Center Representative (Community Support Team Member) Job at CAMS (Community Association Management Services), Wilmington, NC

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