Job Description
Job Description:
Materra | Cunat Family Vineyards is looking for a dynamic, hospitality enthusiast, to join our tasting room team. If you are passionate about creating memorable experiences and building relationships, this role may be the right role for you. This position’s primary schedule is Friday, Saturday, & Sunday, with occasional additional days as needed.
About us
Founded in 2007, Brian Cunat and his brother John Cunat purchased a 50-acre property in the Oak Knoll District of Napa Valley as an investment. Brian decided to combine his love of wine and his dream of farming by working with an expert team of vineyard managers and winemakers. The property was transformed with Merlot, Petit Verdot, Malbec, Syrah, Chardonnay, Sauvignon Blanc and Viognier. In 2014 they completed construction of a state-of-the-art winery capable of producing 150,000 gallons and a beautiful tasting room.
Today, Materra is recognized for producing world-class wines, crafted by third generation Napa Valley Winemaker, Chelsea Barrett and creating memorable experiences.
Essential Duties & Responsibilities (other duties as assigned):
• Prepare and host wine experiences, including tours, and share the Materra story while showcasing the brand values.
• Ability to articulate the brand's wine portfolio with clarity and enthusiasm, while confidently educating and engaging guests and club members.
• Use gracious hospitality to sell both wines and club memberships.
• Ability to set up and break down experiences with little to no supervision, this includes cleaning tables, glassware, and preparing cheese plates.
• Provide excellent customer service to build relationships with guests and club members.
• Engage in phone sales campaigns.
• Represent the company at wine tastings away from the winery, or at local networking or community service events.
• Understand the tasting room daily, quarterly, and annual sales goals.
• Assist with all opening/closing procedures.
• Displays time management and having the ability to host groups within the allotted time frame.
• Input orders and maintain guest notes accurately and in a timely fashion through our CRM.
• Attends in house educational trainings.
Inventory Management:
• Assist with monthly inventory counts as directed.
• Communicate to supervisor/manager when supplies are running low and need to be restocked.
• Follow all inventory control procedures including sales register processes, wine promos/samples and wine transfers.
Shipping and Other Duties:
• Pack and ship in-house orders, as needed.
• Maintain tasting room appearance including washing/polishing glassware, vacuuming, dusting, sanitizing surfaces and restrooms, and other light cleaning duties.
• Alert management to any necessary repairs, safety concerns, or maintenance issues.
Languages: English required; second language a plus.
Professional experience & know-how:
• 2+ years successful experience as part of a sales team in the hospitality or retail industry.
• Strong communication, and interpersonal skills.
• Self-motivated with the ability to prioritize, follow through with, and complete numerous projects.
• Professional demeanor and leadership presence.
• Understanding of consumer trends and behaviors, preferred.
• Must be able to walk and stand for long periods of time on a regular basis, including on uneven surfaces such as a vineyard.
• Must be over 21 years old and be able to lift and move up to 50 pounds (a case of wine) on a regular basis.
• This position will include regular weekdays/weekends/holidays and occasional evening shifts.
• Basic knowledge of Napa Valley hotels, restaurants, attractions, and other wineries a plus.
• Willingness to increase wine knowledge and take direction.
Technical skills:
• Experience with POS systems. Ability to troubleshoot issues with varying platforms.
• Proficiency in Microsoft Word and Excel.
• Proficiency with Commerce 7, WineShipping, Tock, Google Docs and Drive a plus.
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Job Tags
Part time, Local area, Sunday, Saturday, Afternoon shift, Weekday work,