Job Description

TITLE : Operations Manager

DIVISION : Operations

REPORTS TO : VP of Operations-East

FLSA CLASSIFICATION : Exempt/Salary

COMPANY OVERVIEW

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

POSITION OVERVIEW

The Operations Manager plays a critical role in overseeing the daily operations of the facility, ensuring seamless workflow across all departments, and driving efficiency and productivity. This role requires a hands-on leader who can effectively manage resources, optimize processes, and lead a team to achieve operational excellence. The Operations Manager is responsible for ensuring that the facility operates within budgetary constraints while maintaining high standards for safety, compliance, and quality. Additionally, this role focuses on fostering a collaborative work environment, building strong relationships with internal teams, and continuously identifying opportunities for process improvements to meet and exceed organizational goals.

PRINCIPAL RESPONSIBILITIES

• Ensure that supervisory personnel effectively schedule labor to provide efficient and responsive support for our purchasing and sales departments.
• Manage the facility profit and loss statement and ensure attainment of budget goals.
• Establish quantitative and qualitative metrics, guidelines, and standards to evaluate the company’s efficiency and effectiveness; identify opportunities for improvement.
• Forecast and prepare the operating budget using historical data and industry benchmarks.
• Identify and implement short- and long-term strategic needs for the organization.
• Oversee overall business planning, including disaster planning, work stoppages, and risk management.
• Control operating expenses and shrinkage; investigate discrepancies and deviations to ensure the operating budget is achieved.
• Enhance customer service and satisfaction through policy and procedural improvements.
• Maintain a clean, safe, and orderly work environment for all facility employees.
• Develop and administer safety incentive programs to motivate employees.
• Manage workers’ compensation costs through proactive case management and employee safety training.
• Supervise management direct reports and employees, demonstrating leadership, initiative, and integrity to cultivate and develop staff.
• Promote the training and development of staff with a focus on improvement and advancement.
• Create a team-oriented atmosphere where employees and management work toward common goals.
• Chair roundtable discussions to educate employees, resolve conflicts, foster communication, and improve morale.
• Demonstrate strong decision-making skills, reasoning, and judgment to identify, correct, and prevent operational and labor-related issues.

REQUIRED SKILLS

• Strong understanding of DOT regulations, logistics rules, and operations.
• Thorough knowledge of practices, theories, and policies related to business and finance.
• Superior verbal and written communication and interpersonal skills.
• Excellent managerial and diplomatic abilities.
• Highly proficient in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Strong analytical, decision-making, and problem-solving abilities.

EDUCATION/EXPERIENCE

• Bachelor’s degree or equivalent (Preferred).
• 5+ years of extensive warehouse operations management experience.
• Previous food service experience preferred.
• CDL A license a plus but not required.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform the essential duties of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. This may require walking on level surfaces throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials. Proper lifting techniques are required, and occasional lifting of up to 25 pounds may be necessary.

EOE M/W/Vet/Disabled

The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not exhaustive, and the employee may be required to perform other duties as assigned.

Affirmative Action Statement

Applicants must be authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

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