Operations Assistant Job at Insight Global, Columbus, OH

ZDY2R2VlZDNjbWZVWXhqSjRpdk1VWm04c2c9PQ==
  • Insight Global
  • Columbus, OH

Job Description

Insight Global is seeking sharp Operations Associates to join a growing financial services company's onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.

Day-to-day responsibilities:

  • Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state
  • Document reviews include employment, income, identity, and tax documents
  • Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience
  • Build trust and cultivate borrower, investor, and colleague relationships
  • Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team

Required skills and experience:

  • 6+ months of experience in customer service, phone support, loan processing or similar at a Financial Institution or FinTech
  • Ability to interpret written policy and procedures and apply to the present situation
  • Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner
  • Proven track record of excelling in a metric based environment

Job Tags

For contractors, Immediate start, Flexible hours,

Similar Jobs

Rackson Restaurants

Restaurant General Manager Job at Rackson Restaurants

 ...Restaurant General Manager Were looking for a fearless, high-energy Restaurant General Manager (RGM) to help us grow fast and keep the heat turned up! The RGM runs the show - leading the team, delivering an epic guest experience, and driving results. They hire,... 

Topline

Graphic Designer/Video Editor Job at Topline

 ...submit a portfolio of design and/or video work will be considered for this role....  ...a hybrid in-office and work-from-home schedule $40,000 $55,000 per year...  ...experience Paid time off and holidays Health, dental, and vision insurance plans Opportunities for bonus pay... 

Spencer Ogden

Safety Specialist Job at Spencer Ogden

 ...We are seeking an experienced Electrical Supervisor - Safety with a strong background in electrical construction and commissioning. This role will focus on ensuring safe electrical practices across multiple job sites, coaching staff, improving safety standards, and conducting... 

Project Self-Sufficiency

Social Worker Family Support Worker Job at Project Self-Sufficiency

 ...with pregnant women and parents of young children to conduct early developmental screenings, offer guidance on prenatal and maternal health, and parenting skills. Documentation: Maintain accurate and up-to-date case records and documentation. Qualifications:... 

Acro Service Corp

Human Resources Assistant Job at Acro Service Corp

On Boarding New Hires/Payroll Processing/Managing Applicant Services, Scanning