Job Description
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Manager, Digital Commerce Project Management oversees a team of Project Managers responsible for delivery of high-quality, accurate content and product data on the Apple Online Stores, Apple Store App, and ancillary platforms. Our ideal candidate is passionate about people, and excited about developing, coaching and mentoring others.
This position represents the WW Project Management function by brokering collaborations, owning quality of deliverables and handoff structures, and ensuring standard methodologies/processes are in place. This includes leading project intake and capacity management, as well as reporting on team utilization, vendor quality, and program health to broader cross-functional leaders.
Description
Lead a team of highly skilled Digital Commerce Project Managers to support the launch and maintenance of Apple’s product line information and content updates on Apple online stores, ancillary platforms, and 3rd party marketplaces by coordinating the handoff and execution of digital content through various partners and internal teams. Drive project management objectives and process improvement plans that ensure scalability and long term excellence in delivering a flawless digital customer experience. Champion project management tools like Wrike to support robust intake and resourcing workflows that reflect data integrity in capacity management and utilization reporting.
Build and maintain relationships with new and existing internal and external partners, coordinating project roadmaps and operational standards with Global teams across Readiness, Marcom, Commercial Marketing, Digital Merchandising and other groups.
Handle conversations with key partners to determine feasibility and resourcing requirements as well as provide guidance and risk mitigation for project escalations and shifts.
Identify and implement innovations that embrace new technologies and methodologies in the Project Management industry to enhance workflows and align with business growth objectives.
Represent the DCM (Digital Commerce Management) team in broader Apple forums, and provide technical, operational, and process best practice advisement for internal partners and customers.
Minimum Qualifications
- 7+ years of working in digital or e-commerce project management
- 3+ years leading individual contributors, including on project work and assignments
- Demonstrated achievement in managing high-impact, global digital content campaigns and projects
- Bachelor’s Degree or equivalent work experience
Preferred Qualifications
- Previous tech e-commerce experience
- 3+ years of people leadership experience, preferably managing a team of project managers
- Must thrive in the face of ambiguity, constant change, and time-constrained launch schedules
- Excellence in coordinating global teams (marketing, design, technical, localization, quality assurance) with demonstrated success leading multiple projects, priorities and people concurrently
- Demonstrated proficiency in effectively navigating difficult decisions and conflicting points of view
- Experience managing agency and vendor teams from afar
- Familiarity with digital marketplaces and emerging commerce platforms and content management systems
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,500 and $224,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Job Tags
Work experience placement, Relocation, Shift work,