Job Description

Purpose:

The Maître d’ is responsible for ensuring a seamless and exceptional guest experience from the moment members and guests arrive until they leave. This front-of-house leader manages reservations, coordinates seating, and ensures member and guest experience meets club standards

Key Responsibilities:

• Greet and welcome guests warmly and professionally.
• Ensure guests are seated promptly and comfortably.
• Maintain a welcoming atmosphere and address guest complaints or special requests promptly and efficiently.
• Train and mentor front-of-house team members to ensure high service standards.
• Work closely with the F&B team to ensure smooth communication and service flow.
• Monitor dining room cleanliness, ambiance, and table settings.
• Develop and maintain the seating chart and floor plan in collaboration with our Membership team
• Ensure consistency in service and adherence to restaurant policies.
• Take restaurant reservations accurately and efficiently
• Supervise Front Desk Host team in absence of manager
• Answer phone calls and emails with confidence and professional verbiage following club standards
• Work quickly with Seven Rooms and Peoplevine systems
• Assist in the plotting and seating of all members and guests
• Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
• Assist in printing daily menus for the club
• Acknowledge guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
• Informs the Membership team of any guest complaints, requests or problems
• Follow all front office standard operating procedures.
• Resolve member and guest problems quickly, efficiently, and courteously. Expedite member and guest check-ins and departures. Provide concierge-type services to guests.
• Maintain effective relationships and communication with all other departments.
• Perform other appropriate tasks assigned by the Front Desk Manager.

Qualifications:

• 2+ years of high volume Maitre’d experience required
• Excellent attitude to the job, co-workers, and members with the willingness to learn new things regardless of previous job experiences.
• Able to work in a fast-paced environment with speed and quality.
• Should be able to communicate, read and write clearly and effectively.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• Knowledge of and ability to perform required role during emergency situations

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