Job Description

The Opportunity: IST is looking for a friendly, service-oriented, experienced, customer-focused Mailroom Site Manager to work full time Monday - Friday 8am - 5pm. The candidate must have experience managing staff/people, experience in shipping and receiving processes, and oversee team that handles all incoming mail, FedEx, UPS packages at our corporate office and delivery around the campus.

We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Location: Research Triangle Park, NC

WEEKLY HOURS: Monday - Friday: 8:00am - 5:00pm - NO WEEKENDS AND PAID HOLIDAYS - 2 WEEKS PAID VACATION

Full Benefit Package: Medical, Dental, Vision, Life Insurance, 401K, Paid Time Off, 7 paid holidays

Free Parking

***MUST HAVE VALID DRIVERS LICENSE

Compensation: $24.00 - $24.00hr with annual bonus and raise

Daily responsibilities for Site Manager:

• Manage a team of 3 staff
• Have experience approving staff time, scheduling staff shift, writing corrective actions, presenting annual reviews to employees, discussing raises, hiring new employees, training; Have experience in Shipping and Receiving Center or running mail center and using hand-held scanner
• Oversee staff sorting and distribution of internal mail to ensure it is accurately processed; Experience printing out shipping labels/processing of overnight and accountable packages
• Maintain employee database with location, name and status.; Maintain file, storage and retrieval of mail/package logs and signature; Maintain effective written and oral communications with clients and employees.
• Experience generating reports in Excel; Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.
• Accurately prepare and distribute management reports to the client in a timely and consistent manner
• Write and maintain all SOP's - standard operating procedures; Develops new procedures to improve the operation of the sites and to lower operating costs
• Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction

Ideal Site Manager candidates will have experience managing staff, experience in mailroom shipping and receiving, and high-end customer service skills. Be reliable/dependable and attain excellent attendance and have experience operating mail equipment and general office equipment.

Duties include but are not limited to:

• Have experience managing staff - writing annual employee reviews, corrective actions..etc.
• Experience shipping out packages via UPS, FedEx and printing labels
• Experience operating mail postage machine and printing out labels - processing USPS mail
• Experience scanning all packages as they come into the office each day and deliver them promptly
• Maintain office to ensure areas are clean and neat; Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Create monthly reports tracking all financials - postage used, mail volumes..etc
• Have excellent email writing skills as strong communication skills
• Must have valid DL and reliable car

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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