live chat agent Job at capco wipro, New York, NY

ZDYrUGN1VjNjMnpUWUJuRjZDck5XWnUvdEE9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

Ace Hardware

Customer Service Associate Job at Ace Hardware

 ...stocking, pricing of all merchandise and help maintain a clean and orderly merchandise...  ...of amazing every customer, every time. Store Operations Assist in creating...  ..., climbing Time Commitment Options - Full Time or Part Time Available! Part Time Requires one... 

U.S. Federal Solutions, Inc.

TBM Analyst Job at U.S. Federal Solutions, Inc.

 ...Solutions, a leading management consulting firm, is seeking a TBM Analyst to join our dynamic team. In this role, you will support the...  ...1 Federal Holidays ~ Additionally voluntary benefits to include Short / Long Term Disability, Term Life, and AD&D Insurance.... 

Wild West Systems Inc.

Chief Revenue Officer (CRO) Job at Wild West Systems Inc.

 ...precision, affordability, and swagger. If you're ready to operate where policy, power, and hardware collide, welcome to the frontier. The CRO at Wild West Systems owns the entire revenue engine -government sales, strategic partnerships, primes, international allies (where... 

Tony's Di Napoli

Host Job at Tony's Di Napoli

We seek a well groomed host that possesses excelent communication skills. Applicant should have experience with using either resy or preferably Open Table. Prospective applicants must be able to work days, nights and weekends. Any experience with party planning... 

Hillcrest Healthcare System

Registered Nurse / RN Wound Care Job at Hillcrest Healthcare System

Overview: Join our team as a day shift, PRN, Outpatient (OP) Wound Care Registered Nurse (RN) in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition...