IT Help Desk / Desktop Support Analyst (VIP Support) Job at Ehub Global Inc, Arlington, VA

ZnE2T2R1VjRjV2JVWkJyUDZ5ckNWSmk4dGc9PQ==
  • Ehub Global Inc
  • Arlington, VA

Job Description

Job Title: IT Help Desk / Desktop Support Analyst (VIP Support)

Location: Arlington, VA (Onsite)

Job Type: Contract

Job Summary:

We are looking for a skilled IT Help Desk/Desktop Support Analyst to provide technical assistance to end users, including VIP executives . The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience handling high-priority IT issues with professionalism and discretion.

Key Responsibilities:

  • Provide first-level technical support for hardware, software, and network issues.
  • Respond to help desk tickets, emails, and phone calls in a timely manner.
  • Offer white-glove IT support to VIP users, ensuring quick resolutions and minimal disruptions .
  • Troubleshoot and resolve Windows, Active Directory, Office 365, and mobile device issues.
  • Assist users with password resets, system access, and software installations .
  • Document issues, solutions, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain confidentiality and professionalism when handling VIP requests.
  • Set up and support executive meetings, video conferencing, and specialized IT needs .

Qualifications:

  • 3+ years of experience in an IT support or desktop support role.
  • Strong knowledge of Windows OS, Active Directory, Office 365, and mobile device management .
  • Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk).
  • Excellent problem-solving and communication skills .
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Experience supporting VIP users is a plus.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

Job Tags

Contract work,

Similar Jobs

EarthEcho International

Non-Profit Executive Director Job at EarthEcho International

 ...responsibilities. Qualifications Required: ~ Bachelor's degree in business, communications, or a related field. ~5+ years of not-for-profit executive leadership experience. ~ Proven success in scaling organizations and securing diverse funding streams. ~ Strong... 

Staff Agency.com LLC (formerly Delta Hire, LLC)

Accountant Job at Staff Agency.com LLC (formerly Delta Hire, LLC)

 ...Job Summary: We are seeking a detail-oriented Corporate Accountant with significant experience in Accounts Payable to join our growing finance team. This role is ideal for a candidate who thrives in a fast-paced corporate environment, maintains strong stakeholder/client... 

Empire 71

Marketing Associate Job at Empire 71

 ...Excellent communication and presentation skills ~ Strong analytical skills with a goal-oriented attitude ~4-Year Degree in related field Join us and make a significant impact on our companys success in reaching our target audience and driving business growth.... 

NetGroup Inc (Greensboro, USA)

Mechanical Engineer - Automotive Job at NetGroup Inc (Greensboro, USA)

 ...Job Title: Mechanical Design Engineer Automotive (Pneumatics) Location: Greensboro, NC Company: Netgroup Engineering Compensation: $85,000+ annually DOE Benefits: Medical, Dental, Vision, 401(k), Paid Time Off (PTO) Position Overview Netgroup... 

Sephora

Beauty Advisor Job at Sephora

Sephora seeks a Beauty Advisor in Livermore, United States, to provide exceptional client service and personalized beauty consultations. This part-time position offers flexible hours, competitive pay, and the opportunity to work in a vibrant, inclusive environment. Ideal...