Job Description

Job Summary

The Sales Manager is responsible for overseeing the operation of the Medicare Inside and Field Sales Department to support the launch, growth, and retention of CenCal Health's D-SNP Duals Plan. This role involves leading the development and establishment of a sales department, managing a telesales team and a fully remote field sales team to achieve or exceed sales goals.

Duties & Responsibilities

• Establish and lead the Sales department, including staffing, CRM implementation, progressive sales-based compensation, auditing for regulatory and Company-values compliance, and developing training and administrative requirements.
• Manage staff performance through regular feedback, coaching on key performance indicators (KPIs), and motivating employees to achieve their goals in alignment with company objectives. Foster a positive and cohesive team environment.
• Serve as liaison with Compliance to ensure adherence to all regulations, policies, and procedures while championing Continuous Improvement.
• Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues.
• Maintain up-to-date knowledge on industry trends, competitors, Medicare regulations, and relevant legislation to inform strategy and decision-making.

Knowledge/Skills/Abilities

• Knowledge of CMS regulations and standards.
• Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint & Outlook).
• Possess business acumen and leadership skills, including the ability to align team efforts with business goals and drive results through coaching and leveraging individual strengths.

Education & Experience

• 3+ years of Inside and Fields Sales management with a proven track record for results with high-touch prospects.
• Must have an active California Health & Life Insurance Producer’s License with the DOI, as well as have demonstrated ability to pass AHIP certification.
• D-SNP and/or MAPD sales experience.
• Leadership experience in a sales, production, or call center environment

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