Job Description

MERCURY MISSION:

To Embrace People,

Foster Relationships,

and Spread Love -

One Greeting, One Connection,

One Relationship at a Time

Founded in Woodinville in 1998, we are a proud locally owned company that has grown to 14 Eastside locations, including our world-class Flagship Roastery and Bakery in Bellevue, Redmond Café, and our popular drive-thru locations in Kirkland, Woodinville and Bothell.

Recognized with numerous awards for our dedication to excellence, we are passionate about delivering the most memorable experiences in customer service, organic coffee, specialty beverages, and fresh-baked goods across our diverse platforms.

Join a team built on three core principles that guide everything we do:

COFFEE. CULTURE. COMMUNITY.

The Admin/HR Assistant is responsible for providing administrative, human resources, and customer service support to ensure smooth daily operations. This role assists with onboarding and offboarding, maintains employee records, supports payroll preparation, facilitates employee communication, and coordinates company events. Additionally, the Admin/HR Assistant serves as the point of contact for company donations and is the primary Headquarters contact for customer service, handling calls, feedback, and follow-up.

Key Responsibilities:

Administrative Support

• Provide general administrative support to headquarters staff and leadership teams, including scheduling meetings, preparing documents, and handling correspondence.
• Draft and distribute internal communications, memos, and announcements to employees as needed.
• Perform office duties such as ordering supplies, filing, managing mail, and maintaining organized office systems.
• Coordinate logistics for internal meetings, training sessions, and company events.

Human Resources Support

• Assist with onboarding and offboarding processes, including completion of new hire paperwork, orientations, and exit interviews.
• Maintain accurate and up-to-date employee records from initial hire/onboarding throughout their tenure.
• Facilitate clear, timely communication, supporting engagement and understanding of company updates and initiatives.

Customer Service

• Serve as the primary customer service contact.
• Receive and respond to customer feedback, inquiries, and complaints through phone, email, and other communication channels.
• Help resolve customer complaints promptly and professionally by collaborating with appropriate internal teams or departments.
• Follow up directly with both the customer and the relevant staff or management to ensure resolution and satisfaction.

Donations & Community Engagement

• Serve as the point of contact for company donation requests.
• Prepare donation items (e.g., gift baskets) and coordinate pickup or delivery with recipients.
• Maintain a log of donation requests and fulfilled items for tracking and reporting purposes.

Other Duties

• Assist with special projects and provide cross-functional support as assigned.
• Adapt to evolving priorities and perform additional duties as needed to support the team and company operations.

Qualifications:

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Human Resources experience preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with integrity and discretion.
• Professional, friendly demeanor with strong customer service and interpersonal skills.
• Ability to prioritize and multitask effectively in a fast-paced environment.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 25 pounds for event setup or donation preparation as needed.

Mercurys Coffee Co. is an equal opportunity employer to all employees and applicants. Mercurys does not discriminate against qualified individuals based on their race, color, religion, stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

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