Job Description
:
As a key member of the BSF leadership team, the Program Manager plays a critical role in ensuring effective service delivery, team performance, and program compliance. This role oversees the daily operations of our Autism & Related Services program—including clinical, administrative, and strategic functions—and directly contributes to the success of our clients, families, and staff.
Key Responsibilities:
Program & Operations Management
- Oversee daily operations including staffing, transportation, facilities, and program logistics
- Ensure consistent delivery of high-quality client services across all locations
- Facilitate stakeholder engagement and community partnerships to drive program growth
- Serve as a member of BSF's Emergency Response Team and participate in 24/7 on-call rotation
- Provide weekly onsite support at program service locations
Staff Leadership & Performance Management
- Supervise and support multidisciplinary staff through coaching, training, and performance management
- Assign responsibilities and monitor performance to ensure compliance and quality standards
- Implement progressive discipline when necessary, ensuring staff accountability
- Conduct weekly service utilization reviews and manage documentation compliance
- Create a positive, empowering work environment that reflects BSF's mission and values
- Serve as a mentor and trainer to grow staff in clinical, leadership, and client-centered care
Recruitment & Workforce Development
- Interview, select, and onboard new staff in collaboration with HR and supervisors
- Partner with BSF's Internship/Volunteer program to enhance workforce development
- Lead or support staff training for internal teams, community partners, and stakeholders
Compliance & Continuous Improvement
- Ensure program compliance with COMAR, CARF, and internal policies
- Analyze data, monitor outcomes, and implement workflow improvements
- Step in to fulfill responsibilities of key direct reports when needed to ensure operational continuity
- Support cross-departmental needs during emergencies or critical staffing gaps
Why Join BSF?
- Leadership opportunity with mission-driven impact
- Supportive and collaborative organizational culture
- Competitive salary and comprehensive benefits
- Professional development and training opportunities
- Opportunities to shape and grow innovative service programs
Requirements:
EDUCATION AND EXPERIENCE AND NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Qualifications:
- Bachelor's or Master's degree in Social Work, Psychology, Education, Human Services, or a related field
- 3+ years of experience in program management or clinical leadership, preferably in autism or behavioral health services
- Demonstrated experience managing teams and driving performance in a fast-paced setting
- Strong working knowledge of Maryland COMAR regulations and CARF standards
- Exceptional communication, leadership, and organizational skills
- Ability to balance strategic thinking with hands-on program involvement
- Comfortable with data analysis, performance metrics, and EMR/HRIS systems
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