Job Description

As a key member of the BSF leadership team, the Program Manager plays a critical role in ensuring effective service delivery, team performance, and program compliance. This role oversees the daily operations of our Autism & Related Services program—including clinical, administrative, and strategic functions—and directly contributes to the success of our clients, families, and staff.

Key Responsibilities:

Program & Operations Management

• Oversee daily operations including staffing, transportation, facilities, and program logistics
  
  
• Ensure consistent delivery of high-quality client services across all locations
  
  
• Facilitate stakeholder engagement and community partnerships to drive program growth
  
  
• Serve as a member of BSF's Emergency Response Team and participate in 24/7 on-call rotation
  
  
• Provide weekly onsite support at program service locations
  
  

Staff Leadership & Performance Management

• Supervise and support multidisciplinary staff through coaching, training, and performance management
  
  
• Assign responsibilities and monitor performance to ensure compliance and quality standards
  
  
• Implement progressive discipline when necessary, ensuring staff accountability
  
  
• Conduct weekly service utilization reviews and manage documentation compliance
  
  
• Create a positive, empowering work environment that reflects BSF's mission and values
  
  
• Serve as a mentor and trainer to grow staff in clinical, leadership, and client-centered care
  
  

Recruitment & Workforce Development

• Interview, select, and onboard new staff in collaboration with HR and supervisors
  
  
• Partner with BSF's Internship/Volunteer program to enhance workforce development
  
  
• Lead or support staff training for internal teams, community partners, and stakeholders
  
  

Compliance & Continuous Improvement

• Ensure program compliance with COMAR, CARF, and internal policies
  
  
• Analyze data, monitor outcomes, and implement workflow improvements
  
  
• Step in to fulfill responsibilities of key direct reports when needed to ensure operational continuity
  
  
• Support cross-departmental needs during emergencies or critical staffing gaps
  
  
  
  

Why Join BSF?

• Leadership opportunity with mission-driven impact
  
  
• Supportive and collaborative organizational culture
  
  
• Competitive salary and comprehensive benefits
  
  
• Professional development and training opportunities
  
  
• Opportunities to shape and grow innovative service programs
  
  

EDUCATION AND EXPERIENCE AND NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

Qualifications:

• Bachelor's or Master's degree in Social Work, Psychology, Education, Human Services, or a related field
• 3+ years of experience in program management or clinical leadership, preferably in autism or behavioral health services
• Demonstrated experience managing teams and driving performance in a fast-paced setting
• Strong working knowledge of Maryland COMAR regulations and CARF standards
• Exceptional communication, leadership, and organizational skills
• Ability to balance strategic thinking with hands-on program involvement
• Comfortable with data analysis, performance metrics, and EMR/HRIS systems

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