Help Desk Analyst Job at Telnet Inc, Remote

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  • Telnet Inc
  • Remote

Job Description

Job Title: Help Desk Analyst

Location: Remote

Duration: 6 months

Job Description:

Key Responsibilities

  • Solution Design & Development
    • Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
    • Develop workflows, case lifecycles, business rules, and integrations with external government systems.
    • Build portals and self-service experiences tailored for citizens and government staff.
  • Implementation & Delivery
    • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
    • Implement proactive service delivery features to improve citizen engagement and transparency.
    • Ensure scalability, maintainability, and compliance with government standards.
  • Integration & Support
    • Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
    • Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
    • Maintain documentation of configurations, customizations, and processes.
  • Governance & Best Practices
    • Adhere to ServiceNow development standards and coding best practices.
    • Ensure compliance with public sector security, accessibility, and data privacy regulations.
    • Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications

  • Hands-on experience with ServiceNow CSM and/or PSDS modules.
  • Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
  • Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
  • Experience with platform security, including user access management and compliance.
  • Experience with Service Portal development and UI/UX customization.
  • 3+ years of ServiceNow development experience.
  • Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
  • ServiceNow platform upgrades and health scans are a plus.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • Experience in Agile/Scrum environments.
  • Knowledge of public sector service delivery models and citizen engagement strategies.

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 8

Time Zone: CST

Shift: 9:00 Am to 6:00 Pm

Job Tags

Remote work, Shift work, Weekend work,

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