Job Description

The TownePlace Suites Chesterfield is currently looking for a full-time Guest Service Representative. Below is a list of details and responsibilities. Interested applicants can apply in person at 3402 Arizona Ave or email a resume to j.treat@kmghotels.com

• The Front Desk is often the first point of contact and the first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
• Must be available 3-11pm.
• Must be available on weekends if scheduled to work. We need someone who is friendly and enjoys customer service and will take care of our guests!

Responsibilities:

• Register guests and assign rooms.
• Check in/out guests.
• Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Takes same-day reservations and future reservations when necessary.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Maintains the cleanliness and neatness of the front desk area.

Qualifications:

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

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