Job Description

Ready to Lead the Team That Helps the Injured Bounce Back?

At Slam Dunk Attorney | Injury Lawyers, we don’t just win cases — we help clients bounce back from the toughest moments in their lives. We’re growing fast and seeking a visionary Director of Operations to lead our team and ensure our operations fire on all cylinders. If you’re a bold strategist, systems builder, and people-first leader with legal ops experience, this is your shot.

About Us

We are a mission-driven personal injury law firm rooted in Communication, Integrity, and Trust. Based in Duluth, GA, our firm blends fierce advocacy with world-class client care. We believe operational excellence is just as important as courtroom results. That’s where you come in. 

The Opportunity 

As our Director of Operations, you’ll report directly to the Owner and take full ownership of our non-attorney operations — from HR and Finance to Systems, Marketing, and Facilities. You’ll shape our business strategy, lead cross-functional teams, and drive execution at scale. If you’ve ever wanted to help build the backbone of a firm that’s already making a huge impact, this is it. 

Responsibilities

What You’ll Do 

• Lead strategic planning and quarterly execution alongside the Owner 
• Manage HR, compliance, payroll, benefits, hiring, and culture 
• Own the firm’s systems and SOPs — optimize, audit, and enforce 
• Oversee Finance: budget, reporting, internal controls, and vendor management 
• Monitor legal production (non-attorney side) and team performance against KPIs 
• Direct facilities, tech, insurance, and vendor operations 
• Partner with Marketing & Intake teams to ensure ROI and lead conversion 
• Act as the glue between vision and execution — making things happen, fast 

You’ll Excel If You Have: 

• 5–10 years in legal ops or business operations leadership 
• Experience scaling teams, implementing KPIs, and building performance cultures 
• Working knowledge of HR policies and compliance (Georgia-specific a plus) 
• A get-it-done mindset with next-level organizational and leadership skills 
• Exceptional communication and problem-solving skills 
• Bonus: Familiarity with Filevine
• Bonus: Background in personal injury law or high case volume environments

Performance Metrics That Matter: 

• 90% of non-attorney staff meeting department KPIs 
• Budget variance maintained within a <5% monthly threshold 
• Staff retention >85% annually 
• SOP and system implementation deadlines met >95% on time 
• Cost per case reduced YoY or aligned with revenue growth 
• Hiring cycle: time-to-fill <30 days on average 
• Engagement and team morale (quarterly feedback >80% positive) 
• Operational Efficiency Target maintained 
• Budgeted Profitability Ratio maintained 

Compensation & Perks 

• Up to $165,000 Base Salary + 10-20% Performance Bonus Opportunity, DOE 
• Full benefits package (health, PTO, 401(k) or similar) 
• Direct access to the Owner and a true leadership seat at the table 
• Growth opportunity in a thriving, purpose-driven law firm 

Slam Dunk Attorney Injury Lawyers is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects the communities we serve. 

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