Job Description

Shackamaxon Country Club is a private club with an Albert W. Tillinghast, 18 hole championship golf course, resort pool complex with three pools, fitness center, banquet room and newly remodeled Member Dining space. Shackamaxon is owned and operated by Heritage Golf Group.

JOB DESCRIPTION

The Food and Beverage Director's primary purpose is to assure all Food and Beverage operations are coordinated to exceed the Members and the public's expectations, while achieving the Clubs revenue and profit objectives.

The benchmarks for a successful Food and Beverage Director are growth in Member and public usage and food and beverage revenue growth. In addition to the maintenance of all quality standards for service, production, cleanliness, and staff development. Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service.

Reports Directly To: General Manager. Directly Supervises all food and beverage staff, front, and heart of the house.

JOB RESPONSIBILITIES

• Maintain exceptional Member and Guest Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
• Develop aggressive Food Beverage sales, marketing and net revenue plans.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
• Recruit, select and develop a qualified staff of Employees to understand the relationships between value and guest service.
• Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
• Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for Club Employee in conjunction with labor laws. Ensure appropriate on-boarding takes place.
• Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon guest satisfaction and the 5 Star Employee Program.
• Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing guest and the public with quality service and product.
• Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Employee Handbook.
• Attend and lead as required all Food and Beverage employee meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
• Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
• Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

EXPERIENCE:

• 2+ years in Club management or related field in Food Beverage Industry.
• Bachelor’s degree preferred.
• Food Handlers Certificate, Alcohol Safety, and CPR Certification preferred.
• Deals with highly confidential material (i.e. Member/Employee Data).
• Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.

Please Note: This job description includes, but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented. Employee must be able to perform the essential functions of the position with or without reasonable accommodations.

Shackamaxon Country Club is an Equal Employment Opportunity Employer.

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