Customer Success Specialist Job at Abyde, Clearwater, FL

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  • Abyde
  • Clearwater, FL

Job Description

Customer Success Specialist

Location: Clearwater, FL (In-Office) 

On-Target Earnings (OTE): $65,000 - $85,000 (Base + Performance Bonus)

At Abyde, we solve a major headache for healthcare practices: the stress and confusion of government compliance. Our top-rated software makes that headache disappear… a fact proven by our 92% customer retention rate.

Our Customer Success team is the backbone of our mission, ensuring thousands of healthcare practices feel supported and confident every day. We are looking for a Customer Success Specialist (CSS) to join our front line. This role is perfect for a motivated, people-focused individual looking to break into tech or customer success. If you're a great communicator who thrives on helping others, doesn’t shy away from tough conversations and is hungry to learn new skills, we want to hear from you.

What You’ll Be Doing

  • Handle customer inquiries by phone, email and in-app chat and resolve issues with expertise and care.
  • Serve as a trusted advisor, helping customers navigate compliance and maximize the value of our software.
  • Identify the root cause of customer issues and spot trends to proactively improve their success.
  • Facilitate new customer training sessions and refresher training to set them up for success in their compliance journey.
  • Identify opportunities to engage with customers to drive product adoption and expansion opportunities.

Who We're Looking For

  • You are a natural problem-solver who enjoys figuring things out and guiding people to a solution.
  • You are a clear, patient, and professional communicator.
  • You operate with a strong sense of urgency and take ownership of customer challenges.
  • You are organized and efficient, with an ability to manage multiple tasks and find smarter ways to work.
  • You are excited by the challenge of learning a new industry and are eager to build a new career path.
  • Bachelor’s Degree 
  • You are local to the Clearwater, FL area and can work from our headquarters.

Your background could be a perfect fit if you have experience in:

  • Customer Service or Retail
  • Education or Teaching
  • Sales or Account Management
  • Office Administration (especially in a medical or dental practice)

Compensation: Clear & Simple

  • Your On-Target Earnings (OTE) for this role are between $70,000 and $90,000.
  • This is a mix of a competitive base salary and variable compensation.
  • Bonuses are paid out monthly based on clear, achievable individual goals.

What We Offer in Return

  • Compliance training program
  • Comprehensive medical and dental plans
  • 401(k) with company matching
  • MacBook Pro/Air
  • Flexible PTO
  • Casual, collaborative office
  • Company funded events and luncheons
  • Education reimbursement

Your Path at Abyde

This isn't just a job, it's the first step in accelerating your career. We believe in promoting from within and providing paths for growth. For those who demonstrate a passion for our customers, a drive for excellence, and a hunger to learn, the opportunity to advance is significant. We are committed to helping you grow with us.

Job Tags

Casual work, Work at office, Local area, Flexible hours,

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