Job Description

Customer Success Engineer

(Location): This position can Fully Remote out of a home office in the MST or PST time zone.

Job Summary:

As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You’ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient’s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving.

Responsibilities:

• Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.
• Serve as a subject matter expert in threat intelligence and ThreatQ’s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).
• Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.
• Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.
• Develop and deliver regular technical business reviews and product enhancement recommendations.
• Collaborate with ThreatQuotient’s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.
• Create custom scripts or integrations using ThreatQ’s APIs when needed.
• Maintain knowledge base articles, playbooks, and deployment documentation.
• Understand customers’ desired outcomes and work proactively to ensure that all customers receive maximum value from the product.
• Maintain customer feedback into ThreatQuotient’s internal systems of record.

Qualifications:

• 3+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).
• Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&CK framework).
• Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).
• Strong communication and presentation skills with both technical and business audiences.
• Experience with scripting languages (e.g., Python, Bash) is a plus
• Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree or equivalent experience
• Occasional travel may be needed but no more than 10% of the time

ThreatQuotient is an Equal Opportunity Employer and does not discriminate, nor will tolerate discrimination, on the basis of race, age, color, religion, sex, sexual orientation, ethnic or national origin, or handicap or disability.

Job Tags

Similar Jobs