Customer Service Representative Job at Pacer Group, Auburn, NY

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  • Pacer Group
  • Auburn, NY

Job Description

Position Title: Customer Service Representative

Location: Auburn, New York 13021

Shift: Mon – Fri (8:00 Am – 5:00 Pm)

Description:

  • We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department.
  • This is a contract role covering for an employee going on maternity leave later this year.
  • While prior knowledge of part and pump terminology is helpful, training will be provided.

Key Responsibilities

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience

  • 1–3 years of experience in a customer service role
  • Proficiency with ERP-LX required
  • Financial/accounting aptitude and strong problem-solving skills required
  • Familiarity with MS Office, Salesforce, and general CRM tools
  • Strong communication skills, customer-focused mindset, and ability to work independently
  • Responsible and self-motivated
  • High school diploma required; Associate's degree or some college coursework preferred

Job Tags

Shift work,

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