Job Description

Position Title: Customer Service Representative

Location: Auburn, New York 13021

Shift: Mon – Fri (8:00 Am – 5:00 Pm)

Description:

• We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department.
• This is a contract role covering for an employee going on maternity leave later this year.
• While prior knowledge of part and pump terminology is helpful, training will be provided.

Key Responsibilities

• Serve as the first point of contact for customers via phone and email
• Route inquiries appropriately and ensure prompt responses
• Follow ISO9001 Customer Service Procedures and Work Instructions
• Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
• Assist with warranty claim processing
• Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience

• 1–3 years of experience in a customer service role
• Proficiency with ERP-LX required
• Financial/accounting aptitude and strong problem-solving skills required
• Familiarity with MS Office, Salesforce, and general CRM tools
• Strong communication skills, customer-focused mindset, and ability to work independently
• Responsible and self-motivated
• High school diploma required; Associate's degree or some college coursework preferred

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