Job Description

Position Summary:

The Treatment Associate/Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

Essential Functions:

• Sales - Responsible for:

• Meeting or exceeding personal sales per hour goals

• Being a role model and demonstrating excellent selling skills and customer service

• Executing successful promotions and special events/pre-sells/GWP’s

• Driving sales through customer clienteling

• Work with store management to optimize business to business

• Achieving assigned $ line goal

• Identifying and reducing shrinkage in area

• Customer Service - Responsible for:

• Meeting or exceeding SPH goal

• Meeting or exceeding credit application goals

• Thanking each customer by name following a purchase

• Handling each transaction efficiently and accurately

• Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)

• Building customer clientele base

• Recording and protecting personal identifying customer information

• General Responsibilities:

• Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements

• Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department

• Ensuring timely set-up including signage for promotional events

• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s

• Maintaining Belk and vendor professional dress standards (uniforms) and appearance

• Cooperating with fellow associates and management

• Complying with store policies concerning attendance, tardiness, and associate handbook

• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.

• Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

Education / Experience Requirements:

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

• No education requirement

• Experience in retail preferred

• Excellent communication skills

Knowledge / Skills Requirements:

• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise

• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes

• Ability to apply treatment/make-up to customers face

Reporting Relationships:

Supervisor :

Sales Team Manager or Store Manager

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