The Concession Stand Supervisor is responsible for overseeing the daily operations of concession stands within the convention center or event arena. This role ensures efficient service, high-quality food and beverage offerings, and exceptional customer satisfaction. The supervisor will manage staff, maintain inventory, and ensure compliance with health and safety regulations.
Key Responsibilities:
-Supervise Concession Staff: Recruit, train, and manage concession stand employees. Schedule shifts and ensure adequate staffing during events.
-Customer Service: Ensure all customers receive prompt and courteous service. Address customer complaints and resolve issues efficiently.
-Inventory Management: Monitor inventory levels, order supplies, and manage stock to prevent shortages. Conduct regular inventory audits.
-Quality Control: Ensure all food and beverages meet quality standards. Maintain cleanliness and hygiene in all concession areas.
-Financial Management: Handle cash transactions, balance cash registers, and prepare financial reports. Monitor sales and implement strategies to increase revenue.
-Compliance: Ensure all concession stands comply with health and safety regulations. Conduct regular inspections and maintain records.
-Event Coordination: Collaborate with event organizers to plan and execute concession services for various events. Adapt operations to meet specific event requirements.
-Reporting: Prepare and submit regular reports on concession stand performance, including sales, inventory, and staff productivity.
Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.