Job Description

Summary

We are looking for an experienced, proactive, detail-oriented and passionate communicator to join our Communications team as a Communications Officer who will assist the Head of Communications for the Americas to implement internal and external communications strategies and be a trusted and strategic advisor for our business lines.

The ideal candidate will speak fluently English, excel in a fast-paced environment, be an excellent writer, a team player, and a problem-solver.

Based in New York, the scope of the role covers the Americas region.

Key Responsibilities

As an active member of the Communications team, you will assist the Head of Communications for the Americas to lead employee engagement and accompany the business lines in their commercial strategy across the region through thoughtful and comprehensive communications initiatives. You will also support the team by staying one-step ahead to help manage priorities effectively, coordinate activities, and track critical deliverables.

Internally, you will develop strong relationships with the Head Office Communications competence centers, Communications Correspondents in the region, and with key partners including the Chief-of-Staff team and the business lines.

The incumbent will help the Head of Communications for the Americas to define and implement the communications strategies related to our activities in Canada [Credit Agricole CIB & Credit Agricole Services & Operations] and be a point of contact for the Head Office Communications Competence Centers.

Event and Client Communications

• Events Management

*Assist with the organization of regional internal events such as in-person/virtual/hybrid

staff town halls, meeting with management series, lunch & learn series, year-end party,

and client events

*Liaise with key partners such as IT/Help Desk and Property and Corporate Services to

ensure a smooth and success event onsite

*Prepare a detailed proposal including cost estimate, budget management and timeline

*Draft the budget estimate and get the necessary approvals

*Design and manage event website and handle registration through Evenium/Eventology

and keep stakeholders informed about the event’s progress

*Provides audio/visual and event support for communications purposes as needed

• Benchmarking exercises

*Provide support to the business line on benchmarking initiatives with specialized media

by researching industry awards and manage business lines’ award entries and industry

presentations

• Advertising

*Provide assistance to business lines with marketing campaigns/advertorials as required

• Marketing and PR

*Work with Head Office Communications competence centers on external-facing

marketing and public relations materials such as fact sheets, infographics, executive

biographies, employee announcements, brochures, among others

• Client Gift Catalogue

*Manage ideas for gifts, work with vendors for samples and eventual orders, add items to

Catalogue, work with Property & Corporate Services to fill orders, distribution, etc.

Information and Press Relations

• Content Creation

*Draft/edit internal announcements and emails to help convey Bank’s developments and

keep employees closely linked to the Bank’s global mission

*Develop and draft content for InsideLive to keep the site a dynamic and informative

central location for internal company information such as key milestones, employee

events, strategy updates, etc.

*Coordinate with Head Office on story publication via various communication channels

and ensure all internal communication is consistent with the company’s strategy, key

messages, and style

*Assist with internal communications and employee engagement strategy for the

Americas, including employee events, executive messages, talking points, and recognition

opportunities

*Develop and support senior level (specifically the Senior Regional Officer) strategic

presentations and project management, including decks, briefs, talking points, etc. closely

with the Chief-of-Staff team

• Social media

*Coordinate with the Head Office Content and Social Media teams on external content

publication: LinkedIn, X, and

• Work with HR Recruitment

*Work closely with HRE and the senior Management to deploy communication

campaigns to help promote the Bank in Montreal’s market (Canada) when needed

Budget and Project Monitoring

• KPIs Reporting and Research

*Regularly update the KPIs reporting file & other relevant reporting documents

*Maintain and regularly update the regional events calendar, ensuring accuracy and

timely reporting of updates to relevant stakeholders

Qualifications/Education Required

• University graduate (Bachelor's Degree)

Experience Required

• 3-5 years of applicable experience with at least 2 years working in the financial services industry
• Working knowledge of corporate communications strategies, best practices, implementation and execution techniques.
• Project management experience
• Content creation experience

Competencies Required

• Excellent English writing and editing skills.
• Creative and strategic storyteller with the ability to breakdown complex topics for a range of audiences.
• Ability to communicate effectively with all levels of employees and management.
• Exceptional project management and organizational skills with the ability to multitask and prioritize initiative
• Attention to detail is a must.
• Ability to work seamlessly across Americas/EMEA time zones.

Skills & Knowledge Requirements

• Language skills: advanced English, both oral and written
• MS Office Suite (Word, Excel, PowerPoint)
• Adobe Creative Suite
• Social media platforms

Skills & Knowledge Desirables

• Language skills: French would be a plus

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