Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Engagement Manager.

In this role, as an Engagement Manager you will be accountable for driving profitable growth by providing visible, onsite leadership and subject matter expertise to Clients and Genpact Project Teams within a Strategic Account. Successful Engagement Managers Delight Clients with insightful strategies and well-managed deliverables through active hands-on engagement.

Responsibilities

• Client Relationship Management: Serve as a trusted advisor, fostering and nurturing relationships within the client's CIO/DT organization, in collaboration with Genpact Sales and Subject Matter Experts (SMEs).
• Governance and Engagement Management: Establish and drive the engagement and program governance processes to ensure the realization of client value propositions, while identifying early warning indicators of potential issues or risks.
• Brand Advocacy: Promote and enhance the Genpact brand across the customer organization, ensuring clear and transparent communication to strengthen partnerships.
• Value Proposition Development: Leverage your understanding of client business and digital transformation goals to shape and communicate compelling Genpact value propositions effectively.
• Engagement Growth: Forecast and facilitate extensions, change orders, and purchase orders to ensure continuity and growth in existing engagements.
• Profitability Management: Proactively drive engagement profitability in collaboration with Global Program Management and Service Lines.
• Business Development: Identify and secure new growth opportunities within the client account, aiming to exceed operating plan targets.
• Market Intelligence: Analyze the competitive landscape to inform the development of highly competitive proposals in terms of solutions and pricing.
• Operational Excellence: Ensure operational efficiency within the team, focusing on employee retention, deal setup, client invoicing, accounts receivable, and revenue recognition.
• Proposal Management: Oversee the end-to-end RFP/Proposal cycle, including governance and timely submission of proposals and statements of work.
• Cross-Functional Collaboration: Coordinate with internal teams to develop proposals, deliverables, and timelines.

Qualifications we seek in you!

Minimum Qualifications

• Demonstrable experience managing clients and performing end-to-end deals
• Shown success in driving higher growth penetration with deals of $5-10M TCV or larger
• Deep services business experience, including acting as an account manager at a strategic level

Preferred Qualifications/ Skills

• Experience with working either Retail and/or CPG Industry
• Fortune 500 company experience
• Strategic consulting expertise or practice at a large consulting firm
• Program Management experience
• Experience and cultural flexibility to work across countries and succeed in a global organization
• Hands-on Technology and digital experience in operations, solutions or transitions
• Proficient oral and written communication skills and executive presentation skills in English
• Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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