Job Description

Customer Service Representatives (Claims Administrators)

Industry: Claims Administration

Location: Hybrid - mostly remote 1 day/week onsite in Wakefield, MA

Pay Rate: $18.00/hr (6+ month contract, potential for perm based on performance – not guaranteed)

Schedule: Monday – Friday, 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM EST

About the Role:

Our client is actively seeking 10 Customer Service Representatives (Claims Administrators) to join their teams! You’ll be working in a supportive, fast-paced environment that handles the processing and management of unclaimed property claims.

We’re looking for team players who are flexible, detail-oriented, and comfortable taking on high-volume tasks. If you have 1+ year of customer service experience and thrive in a remote environment, we want to hear from you!

Key Responsibilities:

• Enter and review data in the company’s proprietary system
• Analyze claim documentation to determine rightful ownership
• Process claims in accordance with client-specific guidelines
• Answer customer calls and emails regarding property and claims status
• Assist claimants with navigating the online claim submission process
• Report discrepancies and follow up on incomplete claims

Experience & Skills:

• 1–3 years in customer service, call center, or claims processing
• Strong attention to detail and organizational skills
• Critical thinker who can analyze and assess documentation
• Comfortable working with databases, Microsoft Excel & Word
• Able to quickly learn and adapt to proprietary systems
• Excellent written and verbal communication
• Professional, business-like demeanor when corresponding with claimants
• Prior call center experience is a plus
• Strong time management and productivity mindset
• Willingness to take initiative and contribute to team success

Work Eligibility & Schedule:

• Must be legally authorized to work in the U.S. without current or future sponsorship
• Must be available to work during client hours (7:30am–4:30pm or 8:00am–5:00pm EST)

Pay & Potential:

• $18.00/hour
• 6+ month contract with the potential for permanent placement (based on business need and performance)
• No guarantee of conversion, but permanent hires typically remain at the $18/hour pay rate

If you are interested please sent your resume to Camie McDonnell at cmcdonnell@naglergroup.com

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