Bilingual Remote Healthcare Member Services Representative Job at Randstad USA, Columbia, MD

Y3FtRmRPZDBlRzNWWUJ6TzZpekFWNVM5dHc9PQ==
  • Randstad USA
  • Columbia, MD

Job Description

Make a Difference in Healthcare! (Bilingual - English/Spanish)

Are you a customer-focused, bilingual (English/Spanish) individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Bilingual Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role:

As a Remote Bilingual Healthcare Member Services Representative, you will be the first point of contact for our Spanish and English-speaking members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 11860 W. Market Pl., Fulton, MD 20759

Start Date: August 11, 2025

Compensation:

  • During Training: $20.57/hr.
  • After Training: $21.60/hr.

Training/Working Schedule:

  • Training Hours 12 weeks: Fluctuate from Mon-Fri 8am-4:30pm EST and 11:30am-9:30pm EST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING: Must be able to work weekends- Schedule could be anywhere from 7am EST Start Time to 9:30pm EST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing:

  • Respond to a high volume of incoming calls
  • Assist Members w/ benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles/demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology

Requirements:

  • 6+ months Call Center Experience (2+ yrs Customer Service Experience)
  • Must be bilingual in English and Spanish (Bilingual assessment required).
  • Able to work flexible/required hours of operation/work schedule, including weekends.
  • Healthcare knowledge is a PLUS but not required.
  • Pass Required Assessments

If you meet the requirements and would like to move forward. Please complete the following 2 steps:

1. To complete the Required Assessments: (Use a computer) -

If the link does not work, please copy and paste the following into a webrowser::

(A computer is required to complete Assessments- if you use a different device you will not pass automatically)

2. Once assessments have been completed, please email your resume to the following: carmen.kier@randstadusa.com

Job Tags

Remote job, Flexible hours, 2 days per week,

Similar Jobs

Express Freight

Class A WHO WANTS TO DRIVE A TRUCK. CLASS A NEEDED Job Job at Express Freight

 ...coast. You will be home weekly to our Aurora location. Trucks are all 2015 and up . They are equipped with refrigerators, tv, xm radio, prepass, comfortable seats, microwave, tinted windows.Starting pay is $.45 cpm, and is more depending on experience and length at... 

B&M Ashman

Fiber Optic Splicer Job at B&M Ashman

 ...Prepare fiber cable into new or existing splice enclosure, tray, and splice fiber optic cable Splice fiber via mechanical or fusion methods Identify and access fibers in an existing splice enclosure Respond to network outages at all times and perform the required... 

Xpress Wellness Urgent Care

Physician Assistant-Urgent Care Job at Xpress Wellness Urgent Care

 ...financial and lifestyle benefits of practicing in smaller communities. Position Overview Xpress Wellness is seeking Physician Assistants (PAs) to support high-volume urgent care clinics in Lawton and Guymon, Oklahoma , with additional opportunities across our... 

Visa

Associate, Corporate Strategy Job at Visa

 ...of Visa's five geographic regions. The associate role is on the Global Corporate Strategy...  ...years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA...  ...employment qualified applicants with criminal histories in a manner consistent with EEOC... 

The Cradle Company

Live-In Nanny Job at The Cradle Company

 ...Mandarin-Speaking Full-Time Nanny Needed! ( March 2026 start ) A loving family in New York, NY is seeking a compassionate and experienced live-in Nanny to provide long term care for their 2-month-old baby. Note: Fluent in both English and Mandarin, and...