Job Description

DIN TAI FUNG RESTAURANTS

LOCATION: 400 South Baldwin Avenue #M5 (Level 2), Arcadia, CA 91007 (Westfield Santa Anita)

SALARY RANGE FOR ASSISTANT GENERAL MANAGER : $104,000.00 - $129,800.00 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

BENEFITS FOR ASSISTANT GENERAL MANAGER:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Bonus Eligible
• Opportunities for growth; we love promoting within!

JOB PURPOSE: The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing the daily operations of the restaurant, with a primary focus on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops the Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience across the restaurant

JOB RESPONSIBILITIES:

• Workforce Management: Validate FOH schedules for GM review and ensure compliance with labor standards. Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture. Coach and document corrective actions and performance development for FOH managers and hourly team members. Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline.
• Recruiting: Responsible for conducting interviews, making final hiring decisions for non-exempt BOH staff and assist with the hiring process for managerial roles.
• Systems: Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards operational platforms.
• Communication: Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes. Teach, coach, and reinforce brand standards with all FOH staff and leadership. Ensure timely and consistent communication of promotions, menu rollouts, service initiatives, and operational changes. Partner with the Bar Manager to ensure consistent messaging across all guest-facing departments.
• Restaurant Planning: Collaborate with the GM to develop FOH staffing plans and succession strategies. Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs. Lead FOH operational meetings and support manager development through clear, action-oriented communication.
• Guest Experience: Train and coach FOH team members to uphold service excellence standards, food safety protocols (as applicable to service areas), and compliance with health department and brand requirements. Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans when necessary. Maintain cleanliness and appearance in all FOH areas.
• Technical Skills: Ensure FOH teams are certified and up to date with required service and safety training. Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques).

JOB REQUIREMENTS FOR ASSISTANT GENERAL MANAGER:

• High school diploma or equivalent
• 2+ years restaurant management experience in casual or upscale casual dining.
• Strong financial acumen
• High level understanding of full service dining operations
• Sitting- minimal
• Standing- up to 3 hours
• Lifting- up to 50lbs
• Temperature- ranges from refrigeration temp to hot line temps

PREFERRED QUALIFICATIONS:

• Bachelor's degree or equivalent in Business, Hospitality, or related field.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: .

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Compensation: $104,000.00 - $129,800.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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