Job Description

Note for Current UM Employees

Current employees must apply internally via ConnectU >   connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

Ole Miss Athletics strives to advance a championship culture that develops, educates and empowers our student-athletes while providing a premier experience for the Ole Miss family.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Administration 

Sub-Family -  Customer Service

Career Track / Level - M2

Grade - 7

Role Summary

This position directs and manages the daily activities of the Ticket Office and ticketing operations for athletic events. The incumbent develops, implements and assesses the sales strategy, ticket distribution, and ticket allocation; manages game-day ticketing activities; and provides operation and customer service guidance and training to staff. 

Examples of Work Performed

• Manages ticket sales, allocation and coordination of seat assignments, and distribution of season tickets and single tickets. 
• Plans, organizes, administers and implements ticketing operations and assists in game-day management activities as they relate to tickets and coordination of activities. 
• Provides resolution to customer complaints or problems for season ticket holders and other customers. 
• Establishes and implements policies and procedures for ticket operations and customer service. 
• Communicates sales plans and related data to senior leadership and external partners. 
• Provides operational support for post season games and manages post season ticket allocation to bowls. 
• Conducts market research to determine ticket price recommendations. 
• Builds and manages seating and parking plans for athletic venues. 
• Hires, trains, leads, and mentors staff and student workers. 
• Coordinates the work assignment and supervision of gate monitors. 
• Ensures all assigned tasks are in compliance with department, University, Southeastern Conference, and NCAA rules and regulations. 
• Performs similar or related duties as assigned or required. 

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Directs ticket office operations and related game day management activities.
2. Develops, implements, and manages sales plans for ticketed sports.
3. Provides supervision, guidance and feedback to support staff.
4. Provides resolution to customer complaints or problems for season ticket holders and other customers.
5. Establishes and implements policies and procedures for ticket operations and customer service.
6. Conducts market research to determine ticket price recommendations.

Minimum Education/Experience

Education:  Bachelor's Degree

Experience: 3 Years Experience including supervisory experience

An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

Preferred Qualifications

Four (4) years of experience related to the above described duties

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, or genetic information, or any other legally protected status.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

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