Job Description

Job Description

A retail employer in the Cincinnati area is seeking an Alarm Center Specialist to provide critical monitoring and support for security systems across retail, office, and distribution facilities. This role ensures timely and accurate handling of alarms and related security functions in a 24/7 environment, safeguarding people, property, and assets. The Alarm Center Specialist will monitor alarm signals, manage PIN codes and fire panels, and coordinate emergency response actions. This position requires strong technical aptitude, attention to detail, and the ability to maintain composure in high-pressure situations. Reporting to the Alarm Center Supervisor, the Specialist plays a key role in operational continuity and customer service excellence.

Key Responsibilities:

• Monitor and respond to intrusion, fire, panic, refrigeration, and duress alarms according to established protocols.

• Contact local police and fire departments for dispatch and relay accurate information.

• Manage PIN codes and fire panel configurations to maintain system integrity.

• Answer incoming calls from associates and business partners, providing clear guidance and support.

• Maintain stable performance during high-stress or emergency situations.

• Collaborate with field technicians, store teams, and vendors to resolve issues promptly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Previous experience in a support role (help desk, technical support, or high-level customer service).

• Experience walking customers through processes and procedures.

• Ability to work weekends, holidays, and any shift in a 24/7 environment.

• Accuracy, attention to detail, and ability to prioritize multiple tasks. - Experience with alarm systems and fire panel management. - Previous alarm monitoring experience.

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